Customer Service
Hotels
To cancel a hotel booking, please fill in this form:
For information concerning your hotel booking, please contact hotelguide.com service team:
Phone: +41 41 925 15 15
mon-fri 08:00 a.m. – 06:00 p.m.
Email: service@viatravia.com
Or get in direct contact with your hotel booking provider, mentioned on your confirmation.
Flights
For questions concerning your flight booking (IATA-prices), please directly contact our cooperation partner www.flextravel.ch (TUI):
Phone: +41 44 213 17 17
Mon-Fri 09:00 – 20:00
Sat 09:00 - 17:00
info@flextravel.ch
For questions concerning bookings with Lowcost-carriers, please contact the corresponding airline, mentioned on the flight confirmation.
Lastminute, Packages, Cruises, Rental Cars and Vacation Homes
For questions concering above mentioned travel segments, please directly contact our call center:
Tel: 0900 25 15 55 (in Switzerland)
or +49 180 54 99 22 20 02
Mon-Fri 08:00 – 23:00
Sat 10:00 – 22:00
Sun 11:00 – 22:00