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Customer Service

Hotels

To cancel a hotel booking, please fill in this form:

 

Cancel reservation

Email:*
Order number:*

For information concerning your hotel booking, please contact hotelguide.com service team:

Phone:   +41 41 925 15 15 
mon-fri   08:00 a.m. – 06:00 p.m.
Email:    
service@viatravia.com

Or get in direct contact with your hotel booking provider, mentioned on your confirmation.

 

Flights

For questions concerning your flight booking (IATA-prices), please directly contact our cooperation partner www.flextravel.ch (TUI):

Phone:  +41 44 213 17 17
Mon-Fri  09:00 – 20:00
Sat        09:00 -  17:00  
info@flextravel.ch

For questions concerning bookings with Lowcost-carriers, please contact the corresponding airline, mentioned on the flight confirmation.

 

Lastminute, Packages, Cruises, Rental Cars and  Vacation Homes

For questions concering above mentioned travel segments, please directly contact our call center:


Tel:  0900 25 15 55 (in Switzerland)
or    +49 180 54 99 22 20 02

Mon-Fri          08:00 – 23:00
Sat                10:00 – 22:00
Sun               11:00 – 22:00